*,*::before,*::after{margin:0;padding:0;box-sizing:border-box}
:root{--blue-50:#eff6ff;--blue-100:#dbeafe;--blue-200:#bfdbfe;--blue-500:#3b82f6;--blue-600:#2563eb;--blue-700:#1d4ed8;--gray-50:#f9fafb;--gray-100:#f3f4f6;--gray-200:#e5e7eb;--gray-300:#d1d5db;--gray-400:#9ca3af;--gray-500:#6b7280;--gray-600:#4b5563;--gray-700:#374151;--gray-800:#1f2937;--white:#ffffff;--radius:8px;--shadow:0 1px 3px rgba(0,0,0,.08)}
body{font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;background:var(--blue-50);color:var(--gray-800);line-height:1.6;font-size:14px}

.navbar{background:var(--white);border-bottom:2px solid var(--blue-500);display:flex;align-items:center;padding:0 24px;height:56px;position:sticky;top:0;z-index:100;box-shadow:var(--shadow)}
.nav-brand{font-size:18px;font-weight:700;color:var(--blue-700);margin-right:32px}
.nav-links{display:flex;gap:4px}
.nav-link{padding:8px 16px;border-radius:var(--radius);color:var(--gray-600);text-decoration:none;font-weight:500;transition:all .15s}
.nav-link:hover{background:var(--blue-50);color:var(--blue-600)}
.nav-link.active{background:var(--blue-500);color:var(--white)}

.container{max-width:1200px;margin:24px auto;padding:0 16px}

.page-header{display:flex;align-items:center;gap:12px;margin-bottom:20px}
.page-header h1{font-size:20px;font-weight:600;color:var(--gray-800)}

.badge{display:inline-block;background:var(--blue-100);color:var(--blue-700);padding:2px 10px;border-radius:12px;font-size:12px;font-weight:500}

.card-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(320px,1fr));gap:16px}
.card{background:var(--white);border-radius:var(--radius);border:1px solid var(--gray-200);overflow:hidden;transition:box-shadow .15s}
.card:hover{box-shadow:0 4px 12px rgba(59,130,246,.12)}
.card-header{display:flex;align-items:center;gap:12px;padding:16px;border-bottom:1px solid var(--gray-100)}
.avatar{width:44px;height:44px;border-radius:50%;object-fit:cover;border:2px solid var(--blue-200)}
.card-title-group{flex:1;min-width:0}
.card-title{font-size:15px;font-weight:600;color:var(--gray-800);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.tag{font-size:12px;color:var(--gray-400)}
.card-body{padding:12px 16px}
.info-row{display:flex;justify-content:space-between;padding:4px 0;font-size:13px}
.info-row .label{color:var(--gray-400)}
.info-row .value{color:var(--gray-700);font-weight:500}
.card-footer{padding:12px 16px;border-top:1px solid var(--gray-100);text-align:right}

.btn{display:inline-block;padding:8px 20px;background:var(--blue-500);color:var(--white);border:none;border-radius:var(--radius);font-size:13px;font-weight:500;cursor:pointer;text-decoration:none;transition:background .15s}
.btn:hover{background:var(--blue-600)}
.btn:disabled{opacity:.5;cursor:not-allowed}
.btn-sm{padding:4px 12px;font-size:12px}

.filter-bar{display:flex;align-items:flex-end;gap:12px;background:var(--white);padding:16px;border-radius:var(--radius);margin-bottom:16px;border:1px solid var(--gray-200);flex-wrap:wrap}
.filter-group{display:flex;flex-direction:column;gap:4px}
.filter-group label{font-size:12px;color:var(--gray-500);font-weight:500}
.input{padding:6px 12px;border:1px solid var(--gray-300);border-radius:6px;font-size:13px;outline:none;transition:border .15s;background:var(--white)}
.input:focus{border-color:var(--blue-500);box-shadow:0 0 0 2px rgba(59,130,246,.15)}

.table-wrap{background:var(--white);border-radius:var(--radius);border:1px solid var(--gray-200);overflow-x:auto}
.table{width:100%;border-collapse:collapse;font-size:13px}
.table th{background:var(--blue-50);color:var(--blue-700);font-weight:600;text-align:left;padding:10px 14px;white-space:nowrap;position:sticky;top:0}
.table td{padding:10px 14px;border-top:1px solid var(--gray-100);white-space:nowrap}
.table tbody tr:hover{background:var(--blue-50)}

.status-tag{display:inline-block;padding:2px 8px;border-radius:10px;font-size:11px;font-weight:500}
.status-active{background:#dcfce7;color:#166534}
.status-ended{background:var(--gray-100);color:var(--gray-500)}

.sat-tag{display:inline-block;padding:2px 8px;border-radius:10px;font-size:11px;font-weight:500}
.sat-good{background:#dcfce7;color:#166534}
.sat-normal{background:#fef9c3;color:#854d0e}
.sat-bad{background:#fee2e2;color:#991b1b}
.sat-none{background:var(--gray-100);color:var(--gray-400)}

.pagination{text-align:center;padding:16px 0}
.scroll-sentinel{height:1px}

.settings-section{background:var(--white);border:1px solid var(--gray-200);border-radius:var(--radius);padding:20px;margin-bottom:16px}
.section-title{font-size:15px;font-weight:600;color:var(--gray-700);margin-bottom:12px}
.section-desc{font-size:12px;color:var(--gray-400);margin-bottom:12px}
.cookie-row{display:flex;gap:10px;align-items:center}
.cookie-input{flex:1;font-family:monospace;font-size:13px;padding:8px 12px}
.check-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(200px,1fr));gap:8px}
.check-item{display:flex;align-items:center;gap:8px;padding:8px 12px;border:1px solid var(--gray-200);border-radius:6px;cursor:pointer;font-size:13px;transition:background .15s}
.check-item:hover{background:var(--blue-50)}
.check-item input[type=checkbox]{accent-color:var(--blue-500);width:16px;height:16px}
.avatar-sm{width:28px;height:28px;border-radius:50%;object-fit:cover}
.settings-actions{display:flex;align-items:center;gap:12px;padding:8px 0}
.save-hint{color:var(--blue-600);font-size:13px;font-weight:500}

.login-wrap{display:flex;justify-content:center;align-items:center;min-height:60vh}
.login-card{background:var(--white);border:1px solid var(--gray-200);border-radius:var(--radius);padding:32px;width:360px;text-align:center}
.login-title{font-size:18px;font-weight:600;color:var(--gray-800);margin-bottom:20px}
.login-error{background:#fee2e2;color:#991b1b;padding:8px 12px;border-radius:6px;font-size:13px;margin-bottom:12px}
.login-input{width:100%;margin-bottom:12px;padding:10px 14px;font-size:14px}
.login-btn{width:100%;padding:10px;font-size:14px}
.captcha-row{display:flex;gap:10px;align-items:center;margin-bottom:12px}
.captcha-input{flex:1;padding:10px 14px;font-size:14px}
.captcha-img{height:42px;border-radius:6px;cursor:pointer;border:1px solid var(--gray-200)}

.chat-container{max-width:720px;margin:0 auto;display:flex;flex-direction:column;gap:12px}
.chat-row{display:flex;flex-direction:column}
.chat-left{align-items:flex-start}
.chat-right{align-items:flex-end}
.chat-name{font-size:11px;color:var(--gray-400);margin-bottom:2px;padding:0 4px}
.chat-bubble{max-width:80%;padding:10px 14px;border-radius:12px;font-size:13px;line-height:1.6;word-break:break-word}
.bubble-staff{background:var(--white);border:1px solid var(--gray-200);border-top-left-radius:2px}
.bubble-customer{background:var(--blue-500);color:var(--white);border-top-right-radius:2px}
.chat-time{font-size:10px;color:var(--gray-400);margin-top:2px;padding:0 4px}
.chat-image{color:var(--gray-400);font-style:italic;font-size:12px}
.chat-img{max-width:240px;max-height:240px;border-radius:8px;cursor:pointer;display:block}

.text-muted{color:var(--gray-400)}
.highlight{background:#fde68a;color:#92400e;padding:0 1px;border-radius:2px}
.empty-state{text-align:center;color:var(--gray-400);padding:48px 0;font-size:15px}

.drawer-overlay{position:fixed;inset:0;background:rgba(0,0,0,.25);z-index:200;opacity:0;pointer-events:none;transition:opacity .25s}
.drawer-overlay.open{opacity:1;pointer-events:auto}
.drawer{position:fixed;top:0;right:0;width:480px;max-width:90vw;height:100vh;background:var(--white);z-index:201;transform:translateX(100%);transition:transform .25s ease;display:flex;flex-direction:column;box-shadow:-4px 0 24px rgba(0,0,0,.1)}
.drawer.open{transform:translateX(0)}
.drawer-header{display:flex;align-items:center;justify-content:space-between;padding:16px 20px;border-bottom:1px solid var(--gray-200);flex-shrink:0}
.drawer-search{padding:8px 20px;border-bottom:1px solid var(--gray-200);flex-shrink:0}
.drawer-search .input{width:100%;padding:8px 12px}
.drawer-title{font-size:15px;font-weight:600;color:var(--gray-800);white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.drawer-close{width:32px;height:32px;display:flex;align-items:center;justify-content:center;border:none;background:none;font-size:22px;color:var(--gray-400);cursor:pointer;border-radius:6px;transition:background .15s}
.drawer-close:hover{background:var(--gray-100);color:var(--gray-700)}
.drawer-body{flex:1;overflow-y:auto;padding:16px 20px;display:flex;flex-direction:column;gap:12px;background:var(--blue-50)}

@media(max-width:640px){
    .container{padding:0 8px;margin:12px auto}
    .filter-bar{flex-direction:column;align-items:stretch}
    .card-grid{grid-template-columns:1fr}
    .navbar{padding:0 12px}
    .nav-brand{font-size:15px;margin-right:16px}
}